1. Enter & View - Limes Trees Surgery - September 2017

    Report -

    This report details the experiences of the practice's patients and visitors as shared with us during our visit in September 2017 and our authorised representatives' observations.

  2. Enter & View – Bognor War Memorial Hospital - January 2018

    Report -

    This report details what patients and visitors told us about their experience at Bognor War Memorial Hospital and what we observed during our visit on 25 January 2018.

  3. Annual Report 2017-2018

    Report -

    As last year, we've kept our Annual Report to just 4-pages of insight. We're proud to showcase the busy year we've had and to detail how this is support the improve in local health and care services.

  4. Insight & Evidence Report - January to March 2018

    Report -

    Reporting on the experiences shared by local people in West Sussex. January – March 2018

  5. Insight and Evidence Report July - Sept 2018

    Report -

    Reporting on the experiences shared by local people in West Sussex
    July - September 2018

  6. Incontinence Case Study

    Report -

    Through our recent engagement we are hearing peoples' struggles to get information, advice and support to help them with their incontinence.  This led us to look at the issue more closely and report on our findings.

  7. Insight and Evidence Report Oct - Dec 2018

    Report -

    A review of our insight and evidence
    October - December 2018

  8. Burgess Hill Listening Tour Report 2018

    Report -

    We visited Burgess Hill throughout October and November 2018 to see what locals thought of their health and social care services.

  9. Enter & View – Hilgay Care Home - May 2019

    Report -

    This reports on our Enter and View work carried on 3 May 2019

  10. Local residents in Pulborough, Petworth and Midhurst have their voices heard

    News -

    We spent five weeks in Pulborough, Petworth and Midhurst in November/December 2017 talking to local residents about their views and experiences accessing health and care services.

  11. Local organisations raise concerns about how paying for adult social care is worked out

    News -

    Local organisations came together to understand and report what local people, with assessed support and care needs, experience following changes to the way peoples’ contribution towards the cost of their care is calculated.

  12. Supporting Princess Royal Hospital staff to clean-up

    News -

    We were saddened to read, yesterday, of the death of Mr Papworth, in the Times. The inquest into his recorded accidental death noted the poor hygiene and cleanliness at the time of his admission to Princess Royal Hospital.

  13. Public confident in today's NHS but pessimistic about the future, finds Healthwatch England

    News -

    New national polling reveals that most people (61%) are confident that the NHS and care services are able to meet any current health needs they may have.

  14. Tribunal ruling confirms the Care Quality Committee (CQC) were right to use its enforcement powers with Sussex Health Care

    News -

    The CQC confirms that the First-tier Tribunal has ruled that the Care Quality Commission was right to use its enforcement powers to protect residents living in 18 care homes in Sussex. 

  15. Your local NHS is changing, and it needs your help

    News -

    With growing pressure on the NHS – an ageing population, more people living with long-term conditions, and lifestyle choices affecting people’s health – changes are needed to make sure everybody gets the support they need.

  16. Local resident, Zea, urges people in West Sussex to have their say about changes to the NHS

    News -

    Healthcare in West Sussex will only work if people get to have their say – urges local resident Zea Hudson.

  17. Tips for GPs on Complaints (Guide)

    Advice and Information -

    A short guide of tips for general practitioners when it comes to patients and complaints.

  18. Our Annual Report 2018/2019

    Report -

    Download our Annual Report 2018/2019

  19. Resolving Complaints with GPs

    Report -

    Katie Weston advocate for Independent Health Complaints Advocacy Service (IHCAS) has recently been working with three local people to support them to resolve complaints they have with their local GP Practices.

  20. Self Help Guide: We can help you with making your health complaint

    Report -

    If you have been treated poorly by health services, then you have a right to make a complaint. We have created this guide to help you and other people in making a health service complaint.

  21. Enter & View - Langley Green Hospital - August 2017

    Report -

    Healthwatch West Sussex and Healthwatch East Sussex provided assessors for the annual Patient Led Assessment of the Care Environment Programme (PLACE) for the planned visit to Langley Green Hospital on 21 April.

  22. Enter & View - Worthing Hospital - June 2017

    Report -

    We spoke to people in the hospital’s outpatient and pathology departments, A&E and eye clinic. We captured 13 personal accounts and completed a number of surveys.

  23. Enter & View – Princess Royal Hospital - January 2017

    Report -

    As part of our programme of engaging with local people, we have a schedule of visits to hospitals across West Sussex.

  24. Enter & View - Horsham Hospital - July 2017

    Report -

    This reports on our Enter and View work carried, as part of our Hospital Visiting Programme

  25. Hospital Visting Programme - St Richards and Worthing Hospitals

    Report -

    This reports on our Enter and View work carried, as part of our Hospital Visiting Programme. A team of five Authorised Representatives visited Worthing Hospital on Friday 29 March and St Richard’s Hospital on Friday 26 April 2019.

  26. East Grinstead Listening Tour Report 2016

    Report -

    Through reshaping the way we work, we aim to deliver a local Healthwatch presence into communities, through Listening and Network Tours. We started in East Grinstead.

  27. Littlehampton Listening Tour Report 2017

    Report -

    Listening and understanding how Littlehampton residents experience health and care

  28. Making a Difference: A year of Enter and View Visits to Princess Royal Hospital (Haywards Heath)

    Report -

    This reports reflects the impact our Enter and View visits has had on the care environment at Princess Royal Hospital. Part of our Hospital Visiting Programme.

  29. Independent Health Complaints Advocacy Service - Service Agreement

    Report -

    So you can get the most from accessing this service please read this document carefully, as it explains not only what you can expect from this service but also what we expect from you.

  30. Time to Sew-Up the Holes in this Safety Net - A report on safeguarding in West Sussex October 2016

    Report -

    Healthwatch West Sussex has produced this report presenting how the principles of the Care Act are being realised for individuals in West Sussex, specifically looking at whether person-centred approaches are being applied in safeguarding as set out in the Care Act 2014

  31. Listening Tour: Talking and listening to people in Bewbush, Crawley

    Report -

    Listening to and amplifying local voices, with recommendations for change

  32. Shifting the mindset: a closer look at NHS complaints

    News -

    Hospitals need to do more to show patients how the NHS is learning from mistakes. Read Healthwatch England's latest report to find out more.

  33. Improving Health & Care Services for People with Learning Disabilities

    Blog -

    Made in partnership with the Aldingbourne Trust

  34. What people want from the next ten years of the NHS

    Report -

    When the NHS Long Term Plan was published in January 2019 we were asked by NHS England to engage people across the country about how people wanted the priorities to be implemented locally. Here's what over 40,000 people told us.

  35. What people in Sussex told Healthwatch about their views on the NHS Long Term Plan

    Report -

    The report summarises views gathered in East Sussex, West Sussex and Brighton & Hove between February and May 2019.

  36. Your Health and Social Care - Insight into Action - report 4

    Report -

    What we've heard from you - insight from 9-22 May 2020

  37. Covid-19: Have your say about the future of health and social care services in Sussex

    Blog -

    You are invited to enter a prize draw to win one of five £25 Amazon vouchers for taking part.

  38. NHS Complaints Process Due to Resume from 1st July 2020

    News -

    Update about making a complaint/your existing complaint

  39. Our Annual Report 2019-20

    Report -

    Our Annual Report: Guided by You, highlights our work, what we've achieved and our plans for next year

  40. IHCAS Annual Reflection 2019-20 - Learning from Complaints

    Report -

    This report shows examples from 2019/20 where our Independent Health Complaints Advocacy Service (IHCAS) supports local people to have their concerns heard.

  41. Heads Up - August 2020

    Blog -

    Keeping you up to date with health and social care news

  42. Case Study: Selsey Community Forum

    Report -

    This is an independent case study showing an example of Selsey Community Forum’s story of adapting during the COVID crisis and what the future holds.

  43. Baby It's Cold Outside - West Sussex Winter Resilience

    Report -

    We are sharing stories which show the need for all organisations to adapt and find ways for our older and any vulnerable citizens to avoid suffering as we start getting cold and icy weather.

  44. West Sussex Care Home Insight

    Report -

    We have collated a range of stories that show people’s experiences of care home living during and after the Lockdown (July - Sept 20)

  45. Improve hospital discharge now before winter to manage second peak of Covid-19, warn Red Cross and Healthwatch England

    News -

    Patients felt unready to leave hospital and missed out on vital follow-up visits and assessments according to new Healthwatch and British Red Cross research into hospital discharge arrangements during the first five months of the coronavirus pandemic

  46. Call for better guidance on care home visits: Read letter to Government

    Response -

    Healthwatch England have written to the Secretary of State for Health and Social Care expressing concern around the current guidance on visits to care home. Read the letter and the Governments response.

  47. Over 55s least likely to think care has improved over the pandemic

    News -

    We are calling on people over 55 to share their experiences to help improve support after research indicates that they are the least likely to believe care has improved during the COVID-19 pandemic.

  48. Healthwatch West Sussex launch ‘Ask Us – Tell Us’ campaign for Lockdown 2

    News -

    This week Healthwatch West Sussex launches the ‘Ask Us – Tell Us’ campaign to encourage local people to ask questions and share feedback on health and care services they use.