Who we are and what we do

We are the independent champion for people who use health and social care services in West Sussex. We’re here to make sure that those running services, put people at the heart of care. 

Our sole purpose is to understand the needs, experiences and concerns of people who use health and social care services and to speak out on their behalf.

We focus on ensuring that people’s worries and concerns about current services are addressed.

We work to get services right for the future.

How we work

We are here to listen to what you like about services and what you think could be improved. No matter how big or small the issue, we want to hear about it.

Where possible, we will let you know when changes are planned to services in our community and help you have a say. We will also encourage those in charge of local care to involve you when changes are being planned to services.

You can also speak to us to find information about health and social care services available locally.

Our approach

People's views come first - especially those who find it hardest to be heard.

We champion what matters to you and work with others to find ideas that work. We are independent and committed to making the biggest difference to you. 

Our Priorities in 2021/22

Prioritising helps us to focus our resources and be clear with the health and social care commissioners and services on what we plan to work on and where additional resources will be needed to enable us to provide insight and support.

Find out what we plan to focus our work on this year

Our Community Partnerships

We support and work with community groups and clubs to promote a deeper understanding of local health and care needs and experiences.

Find out more

How we make a difference

Patients told us they were worried about requesting their medical records from our local hospitals and struggled to know how to answer some of the questions being asked. We helped to improve this.

Find out more

Our Board

SallyDartnell Healthwatch West Sussex

Find out more about our Board.

Meet our Board

Our staff

Healthwatch West Sussex team

Meet our staff and volunteers.

Meet the team

Work with us

If you are an organisation looking to work with us on a project, get in touch and tell us more.

Contact us