Our Annual Report 2018/2019

Summary 

• Just short of 3,000 people shared their health and social care story with us. Nearly double the amount of insight we heard last year
• We have 33 regular volunteers, and many more people who give time to helping to carry out our work. In total, they gave over 2,500 hours
• Over 2,000 people accessed Healthwatch West Sussex advice and information online or contacted us with questions about local support, 70% more than last year
• We visited 80 services and 572 community events to understand people’s experiences of care. From these visits, we made 120 recommendations for improvement
• 87 improvements we suggested were adopted by services to make health and care better in our community. 32 of our recommendations are still being worked on
• 55% more people engaged with us through our website and social media, as well as our face to face engagement