IHCAS Annual Reflection 2019-20 - Learning from Complaints

This report shows examples from 2019/20 where our Independent Health Complaints Advocacy Service (IHCAS) supports local people to have their concerns heard.
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How we can help with NHS concerns or complaints

Healthwatch West Sussex provides the Independent Health Complaints Advocacy Service (IHCAS) to support West Sussex residents. NHS Complaints Advocacy is guaranteed under legislation, as a free, independent and confidential service to all people in England who need support to get their complaint resolved. It helps you know all your options, your rights and how to make sure your voice is heard.

We are keen to ensure our work supports local people to have their concerns heard and at the same time, is supporting our local Integrated Care System to learn from peoples’ lived experiences.

This report reflects our approach and why this service makes a difference.

I was so impressed with the advocacy service. Your prompt and helpful advice made what seemed to me to be a difficult process very straightforward. Your support was much appreciated.
— Personal feedback on our Service, February 2020

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Healthwatch West Sussex ICHAS Annual Reflection 2019-2020

Thinking about making a complaint?

Find out more about what's involved in making a complaint about NHS or adult social care services and what your next steps might be.

More about West Sussex Independent Health Complaints Advocacy Service