How we can help with NHS concerns or complaints
Healthwatch West Sussex provides the Independent Health Complaints Advocacy Service (IHCAS) to support West Sussex residents. NHS Complaints Advocacy is guaranteed under legislation, as a free, independent and confidential service to all people in England who need support to get their complaint resolved. It helps you know all your options, your rights and how to make sure your voice is heard.
We are keen to ensure our work supports local people to have their concerns heard and at the same time, is supporting our local Integrated Care System to learn from peoples’ lived experiences.
This report reflects our approach and why this service makes a difference.