Impact and Performance Reports: October - December 2025 (Q3)
At a Glance
During Quarter 3, we focused on amplifying local voices, supporting individuals navigating care, and strengthening partnerships across the health and care system.
Key areas of work included promoting and contributing to an independent review of the Cardiac Cath Lab Service at St Richard's Hospital in Chichester, co-hosted and attended 3 Winter Warmer events, local collaboration, social value, and improving access to essential services.
Supporting local people to navigate health and care
- 9,627 enquiries to Helpdesk/frontline team
- Engaged with 17,500 local people and heard from you about what matters most, your experiences, priorities and what works well and health and social care services that are not meeting your needs.
- 10 people signposted to IHCAS for ongoing advocacy support
Top Concerns
- GP practice
- Accident & Emergency
- Inpatient Care
Highest number of enquiries about:
- Treatment / Care (83)
- Support available (25)
- Waiting for appointments or treatment (20)
Progressing our Priorities
Improving Patient and User Experience
Helping to initiate a joined-up approach with partners through collaboration
Initiating greater patient and public involvement in health and social care
Promoting public awareness of Healthwatch
Q3 Projects and Work Activities
- Partnership with UK Harvest, attending 6 events in semi-rural areas of Chichester and Bognor to collect insight and promote our work.
- Engagement focus on Crawley
- Hearing Carer voices – Carers Support Memory and Brain Event, Lancing Carers Support Group, Littlehampton Carers Support Group.
- Engaging with MP’s – Quarterly insight sharing meetings, hosted by Healthwatch West Sussex, with good attendance from representatives from the parliamentary offices of all the West Sussex MP’s.
Connecting with Young People
Young People’s Experiences of NHS Communication and Appointments Project
The aim of this work was to better understand the communication and access challenges, and how these can be improved by the NHS staff who engage with young people with additional needs.
Key Findings
- Communication and Understanding
- Feeling Heard and Treated Fairly
- Access to Care
- Environment and Consistency
- Positive Practice
Volunteering during this quarter
- NHS Annual PLACE Assessments
- Liaison Representatives (Healthwatch volunteers attending regular meetings)
- Recognising Volunteers
Reports and Publications
- Cancer United Impact Assessment 2025 Summary Report
- NHS Sussex Sensory Impairment Health Inequalities Summary
- Young People’s Experiences of NHS Communication and Appointments Report
Spotlight reports:
- The Sussex Community NHS Foundation Trust’s Living Well Programme
- Air Ambulance Charity Kent Surrey Sussex
- Mary How Trust
- Community Link
- Right at Home
