#ConfusingComms - Communication tips for restoring planned care

Early public feedback to our #ConfusingComms Campaign allowed us to highlight some good practice and make suggestions, based on experiences people have recently shared.
Letters coming out of an envelope with question marks

As Trusts and other NHS services resume paused services, this early insight should
support those writing appointment letters/emails. Getting the content right is vital for
reducing Do Not Attend rates.

Our report gives suggestions on how local health and care services can communicate efficiently to manage expectations and offer reassurance. We have also shared challenges for people who are visually impaired, and what services can do to help communicate better. 

Speaking of an NHS appointment letter - It was just very cold and not at all reassuring in my situation.


Healthwatch West Sussex #ConfusingComms - Communication tips for restoring planned care

Has your NHS appointment letter made you feel confused, worried, or anxious?

By sending us a copy (photo/scan) of your #ConfusingComms, you’ll be helping local health services support people well and increase attendance to important health appointments. With your support, we can highlight where these letters could be made better and help to influence positive change.

Share your NHS appointment letter