GP Patient Survey 2023

The latest GP Patient Survey results have been published.

The latest GP Patient Survey results have been published. 760,000 people responded with their experiences of GP practices from January-April 2023.

For general practice, you can check out national findings and findings by practice, PCN and ICS.

There are also separate results on dental statistics too.

71.3% overall satisfaction (down from 72%)
54% reported good experience of making an appointment (down from 56%)
72% satisfied with the appointment they were offered (same)
50% had an appointment at a time they wanted or sooner (down from 51%)
50% found it easy to get through to the practice by phone (down from 53%)
Appointment type received for people last time they tried to make an appointment:
- 67% face-to-face (up from 46% in 2022)
- 28% phone (down from 49% in 2022)
- 1.2% online (down from 2% in 2022)
- 0.4% home visits (down from 0.5%)
72% satisfied with the appointment offered and accepted (same from 72%)
Choice:
- 33% offered a choice of time or day (up from 31%)
- 20% offered a choice of type of appointment (down from 22%)
- 17% offered a choice of place (up from 13%)
- 7% offered a choice of healthcare professional (same)
- 41% were offered none of these choices (down from 42%)
Experience of last appointment:
- 85% felt listened to (same)
- % felt they had enough time (same)
51% avoided making an appointment (down from 55%)
- 28% found it too difficult (up from 26%)
- 15% worried about burden on NHS (down from 20%)
- 5% worried about COVID-19 (down from 12%)