NHS Community Equipment Services – change in provider

Response - 5 August 2025

NHS Sussex are aware of the national reports regarding NRS Healthcare and have worked closely with partner authorities and healthcare providers across Sussex to find alternative providers.
Senior lady sitting on her sofa with a personal alarm in her hand

As of Friday 1 August 2025, West Sussex County Council has a replacement Technology Enabled Care (TEC) provider, Livity Life.  

West Sussex County Council priority is to ensure continuity of service for West Sussex residents. 

During the transition period, Livity Life will handle urgent repairs for existing customers and urgent hospital-discharge installations. 

West Sussex County Council will confirm when routine referrals resume and share any updated processes.

Customers can contact the new provider Livity Life by emailing westsussextec@livitylife.co.uk or for urgent issues contact 01243 963722.

NHS Sussex said:

"We recognise how important community equipment and technology enabled care can be for people leaving hospital or maintaining their independence at home, and we are committed to ensuring that services remain as reliable as possible, especially to those people with the highest levels of need."

In West Sussex, there are around 2,500 people currently receiving support from the provider under the Technology Enabled Care (TEC) service. There are also over 1,000 residents who pay for the service themselves. 

NRS Healthcare do not provide community equipment services in West Sussex and there is no anticipated disruption to these services, which Millbrook Healthcare currently provide. 

Looking for information about health and care?

Find advice and information to help you stay well and make decisions about your health and social care support.

Find advice and information

You might also be interested in

Healthwatch volunteer chatting with a lady

Healthwatch West Sussex Annual Report for 2022-23

We are delighted to share ‘Together we’re making health and social care better’, our Annual Report for 2022-23.
It highlights how we have listened to the voices of the public, patients and partners and used people’s feedback and experiences to help shape health and social care in West Sussex, and across Sussex.
Report