Impact and Performance Report: April - June 2025 (Q1)

Impact: Making a difference

• 18,000+ women in Horsham shaped plans for a Women’s Health Hub.
• Right Start Project engaged families to shape Early Years services.
• Partnership with Macmillan & NHS Sussex to improved digital palliative care app

Supporting local people to navigate health and care

• Engaged with 24,800 local people and heard from you about what matters most, your experiences, priorities and what works well and health and social care services that are not meeting your needs.  
• 15 people signposted to IHCAS for ongoing advocacy support

Top concerns:

• Treatment/Care
• Waiting Times
• Staff attitudes

Services most mentioned:

• GPs
• Urgent & Emergency Care
• Neurology

Top services signposted to:

• Action against Medical Accidents (AVMA)
• NHS Pals
• Healthwatch Website
• NHS Website
• GP Surgeries

‘Enter and View’ Visits 

Volunteers have supported the delivery of 4 hospital Enter & View visits:

• Bognor War Memorial Hospital
• Horsham Community Hospital
• Princess Royal Hospital (Haywards Heath)
• St Richards Hospital (Chichester)

Community collaborations 

Our Community Partnership Lead continues to join webinars with the Local Community Networks (LCN), these are multi agency partnerships covering district and borough areas across West Sussex. 

Healthwatch are actively supporting several of the sub-groups to support the work of the LCN’s such as safeguarding, mental health, transport, isolation, and loneliness.

Reports and Publications

• Poll Results: Your Experiences of Vaccinations
• Spotlight report: Health and Independent Living Support
• Using Technology to Aid Community Palliative Care
• Poll results: NHS Satisfaction 2025
• Poll Results: Supporting Carers to attend their healthcare appointments
• Spotlight report: Sight Support Worthing
• Chlamydia: Lived Experience
• Horsham District Women’s Health Survey Report