Poll results: NHS Satisfaction 2025
In April 2025, Healthwatch in Sussex sought people’s experiences of satisfaction with their local NHS services. This included what services people felt most satisfied with, and with which services they felt most dissatisfied.
Poll results
615 people from across Sussex shared their views with us.
We heard:
- 38% of people are very satisfied or satisfied with the way the NHS is run in Sussex.
- People are most satisfied with pharmacy services (64% were either very satisfied or satisfied) and GP surgeries (58% were either very satisfied or satisfied).
- People are least satisfied with GP surgeries (22% were very dissatisfied or dissatisfied and qualitative comments focused on the difficulties of getting an appointment with a GP) and outpatient appointments at hospitals (11% were very dissatisfied or dissatisfied).
- People are most confident that ‘Health and social care staff are working hard to care and support patients’ (71% felt very confident or somewhat confident).
- People are least confident that ‘if they need medical help, the NHS has the capacity to help me’ and ‘if I was unwell, I would be able to get a timely appointment with my GP practice (48% felt either not very confident or not at all confident).
- There were many open comments left that expressed people’s dissatisfaction with their ability to get a GP appointment (90 comments), long waiting times for hospital appointments (89 comments) and poor communication from the NHS (51 comments).
Overall satisfaction in Sussex
When asked overall, how satisfied are you with the way the NHS is run in Sussex, 38% were either very satisfied or satisfied. 30% were with very dissatisfied or dissatisfied and 31% stated they were neither satisfied nor dissatisfied.
Respondents to our poll told us
- People are struggling to access GP appointments (90 comments)
- Experiencing problems with hospitals around poor care and treatment and waiting times to access appointments in hospitals are too long (89 comments)
- Problems around communication within the NHS (51 comments)
Report download
Your Experiences of NHS Satisfaction
