Poll Results: Your Experiences of Vaccinations
In March 2025, Healthwatch in Sussex sought people’s experiences of vaccinations and received 566 responses to our poll.
We Heard
- Of those receiving vaccinations, 79.3% rated their experience as Excellent/Good, 7.6% as Average, and 2.5% as Poor/Very Poor.
- The most common aspects people felt would improve vaccinations were more than one vaccination at the same appointment (22.8%); easier to access locations (20.7%); and more flexible appointment times (17.1%). Over a third of respondents (38.3%) indicated nothing would make it easier to receive them.
- In 91 comments, people told us 'nothing' about vaccinations needed to change.
- The aspects of vaccinations which people most felt were unclear were knowing who would perform the vaccination (36.7%); what would happen during the procedure (20.7%); and how to cancel/reschedule their appt (9.2%).
Respondents to our poll told us they would like to see:
- More vaccination sites/better accessibility/longer operating hours (47 comments)
- Increased opportunities for multiple vaccinations (especially COVID and Flu) to be delivered at a single appt and potentially by the same provider (20 comments)
- Improved information and communication about vaccinations (15 comments)
- Improved booking processes and more flexible appointments (14 comments)
Upfront robust information on vaccines, including alternatives and side-effects (12 comments)
Next steps
As the public champion for local health and care services, Healthwatch West Sussex will continue to work in partnership with commissioners and providers to monitor the experiences of patients and the public in accessing health and care services locally and explore how ongoing improvements may be delivered.
We will also send it to West Sussex County Council, NHS Sussex, Healthwatch England and others to share this insight and encourage its incorporation into future initiatives.
Poll Results: Your Experiences of Vaccinations
