Visits to the Crawley Urgent Treatment Centre
The Crawley Urgent Treatment Centre (UTC) is based at Crawley Hospital. The UTC provides same-day urgent care for minor conditions, ailments, and injuries. The service is not an emergency service for life-threatening conditions. The UTC sees patients of all ages.
Healthwatch West Sussex Engagement team visited the UTC on Monday 27th November between 10.30 and 12.30pm and Thursday 7th December between 1:45 and 3pm.
For Both visits, the UTC was busy with a wait time of 2 hours when we arrived, which increased to 3 hours by the time we left.
During these visits we spoke to 72 people.
What we heard
- 3 people stated they were not registered with a GP surgery; one person had just moved back to the Crawley area.
- 2 people were waiting for dressing changes.
- 2 people had been referred from East Surrey hospital.
- 2 people lived outside of West Sussex and visiting family when taken unwell.
- 3 people had been in contact with the 111 service and told to visit the UTC.
Points raised in the report
- Staff training
- Parking
- Appointments
- Thank you to the Staff
Possible next steps
- Changes to dressings
- Discussion with the system regarding GP Surgeries receptionists
- Further support from Healthwatch
- To share update Crawley Development work.
Downloads
Visits to the Crawley Urgent Treatment Centre report
