Impact & Performance Report - July to September 2020 (Q2)

Report - 3 November 2020

Here is a summary of the breadth and depth of our work in the last quarter July to September 2020, issues/concerns and our forward plan for the next 3 months.

It has again been a busy quarter with some large scale engagement projects that have included surveys and semi-structured interviews. These included: Voluntary & Community Sector resilience and impact; gathering people’s views and experiences of digital consultations; patient transport service experiences.

We recorded a total of 3,181 pieces of insight more than double the same time last year.

Given the unprecedented nature of the pandemic, it is to be expected that we would hear a significant increase in health and care experiences. However, we believe people’s ability to engage over the coming months may diminish, as resilience-levels appear to be decreasing in some individuals. We continue to work in partnership with community organisations and service providers to reach and hear from as many people as possible from across our communities.