Case Study: Homeless Communities in West Sussex

This is an independent focused case study showing how homeless people struggle to access some basic primary care services, which has worsened due to the pandemic.
Homeless man with dog

Healthwatch West Sussex has been working with community partners that support homeless people in West Sussex to understand their changing health needs.

Why is this important?

Pharmacies are an essential part of the holistic support available for people who are homeless or rough sleeping. Community Pharmacists can liaise with GPs, help to sort out medications and provide health and wellbeing advice. They can offer a beneficial space with positive interactions for a vulnerable population who are often excluded from elsewhere.

The homeless charities we have spoken to say that a good relationship with pharmacists has a positive impact on the wellbeing of the people they support.

Read more in our report, in the link below. 

Misunderstandings, frustrations and poor coping mechanisms can appear threatening or aggressive. These powder keg interactions can lead to vulnerable people being banned from pharmacies.


Seldom Heard Case Study - Homeless Community and Pharmacy Experience - Healthwatch West Sussex

Share your thoughts

You can help make health and care services better by sharing your experiences and ideas.

Talk to us