In these challenging times we’ve adapted to make sure we find out what matters to you, and others, and to help make sure your experiences and views shape the support you need.
Listening to peoples’ experience and needs, we have during this quarter, escalated 34 issues across the system for more urgent attention and resolution.
Despite losing the opportunity to engage with local people face-to-face because of the need to follow Government guidance to socially distance and work from home, we recorded a total of 3,911 pieces of insight (up from 952 last quarter).
Given the unprecedented nature of the pandemic, it is to be expected that we would hear a significant increase in health and care experiences at this time.
We also want to highlight the positive impact of working in partnership across our communities with a wide range of community, voluntary and statutory groups and organisations to reach, inform and hear from as many people as possible.
Read more about our work in the report below.