Risk vs Human Touch - update from our webinar

On Tuesday 10th November nearly 90 people from across Sussex took part in a Healthwatch in Sussex webinar for families and friends of care home residents, where we heard some powerful and emotional stories.
Holding hands

Relatives and family carers of care home residents engaged in lively discussions with professionals from a variety of health and care services and support organisations.

Experiences and views that were shared at the event have been captured and will be drawn together, shared with participants and published to inform future decision-making for care homes. The webinar was recorded and is available for anyone to watch by clicking the following link.

Watch the webinar here

The speaker presentations are also available to download here.

Alastair Hignell, Co-Chair of the webinar says:

“This event reinforced my belief in the generosity and compassion of the human spirit. That people from so many different organisations, often with competing priorities, could come together and share their expertise, their insights - and their agreement to differ - in such a collaborative approach; was truly affirmative.

It reminded me once again of the values of teamwork and the need for a multi-pronged approach to the problems, both new and long-standing, that confront us.”

Katrina Broadhill on behalf of Healthwatch in Sussex added:

"We are delighted with the response to our webinar, both from local people and through the genuine willingness expressed from all our partners to continue these discussions with family carers over the coming months.

Whilst there are positive signs ahead with the prospect of vaccinations, we recognise all those linked to care and residential home still have difficult times to get through. Our commitment to amplify the voices of all family carers and care home residents remains undiminished.”

Next Steps

We will publish a webinar report which will include details from all the Question and Answers sessions at the end of November.

We welcome everyone sharing their views and experiences of health and care services with Healthwatch in Sussex. Our future plans for capturing the voices of residents during the pandemic will be released shortly.

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You can help make health and care services better by sharing your experiences and ideas.

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