Making a Difference - Improving how people access their medical records

Patients told us they were worried about requesting their medical records from our local hospitals and struggled to know how to answer some of the questions being asked. Here's how we made a difference...
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Accessing your personal medical records is free. Healthcare professionals/organisations are legally required to allow you to see them.

We carried out work to see how hospitals detailed the process for requesting medical records on their websites and made some recommendations to make this easier. 


Making a Difference - In how people can access their medical records

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