1. Enter & View - Limes Trees Surgery - September 2017

    Report -

    This report details the experiences of the practice's patients and visitors as shared with us during our visit in September 2017 and our authorised representatives' observations.

  2. Enter & View – Bognor War Memorial Hospital - January 2018

    Report -

    This report details what patients and visitors told us about their experience at Bognor War Memorial Hospital and what we observed during our visit on 25 January 2018.

  3. Annual Report 2017-2018

    Report -

    As last year, we've kept our Annual Report to just 4-pages of insight. We're proud to showcase the busy year we've had and to detail how this is support the improve in local health and care services.

  4. Insight & Evidence Report - January to March 2018

    Report -

    Reporting on the experiences shared by local people in West Sussex. January – March 2018

  5. Insight and Evidence Report July - Sept 2018

    Report -

    Reporting on the experiences shared by local people in West Sussex
    July - September 2018

  6. Incontinence Case Study

    Report -

    Through our recent engagement we are hearing peoples' struggles to get information, advice and support to help them with their incontinence.  This led us to look at the issue more closely and report on our findings.

  7. Insight and Evidence Report Oct - Dec 2018

    Report -

    A review of our insight and evidence
    October - December 2018

  8. Burgess Hill Listening Tour Report 2018

    Report -

    We visited Burgess Hill throughout October and November 2018 to see what locals thought of their health and social care services.

  9. Enter & View – Hilgay Care Home - May 2019

    Report -

    This reports on our Enter and View work carried on 3 May 2019

  10. Our Annual Report 2018/2019

    Report -

    Download our Annual Report 2018/2019

  11. Resolving Complaints with GPs

    Report -

    Katie Weston advocate for Independent Health Complaints Advocacy Service (IHCAS) has recently been working with three local people to support them to resolve complaints they have with their local GP Practices.

  12. Self Help Guide: We can help you with making your health complaint

    Report -

    If you have been treated poorly by health services, then you have a right to make a complaint. We have created this guide to help you and other people in making a health service complaint.

  13. Enter & View - Langley Green Hospital - August 2017

    Report -

    Healthwatch West Sussex and Healthwatch East Sussex provided assessors for the annual Patient Led Assessment of the Care Environment Programme (PLACE) for the planned visit to Langley Green Hospital on 21 April.

  14. Enter & View - Worthing Hospital - June 2017

    Report -

    We spoke to people in the hospital’s outpatient and pathology departments, A&E and eye clinic. We captured 13 personal accounts and completed a number of surveys.

  15. Enter & View – Princess Royal Hospital - January 2017

    Report -

    As part of our programme of engaging with local people, we have a schedule of visits to hospitals across West Sussex.

  16. Enter & View - Horsham Hospital - July 2017

    Report -

    This reports on our Enter and View work carried, as part of our Hospital Visiting Programme

  17. Hospital Visting Programme - St Richards and Worthing Hospitals

    Report -

    This reports on our Enter and View work carried, as part of our Hospital Visiting Programme. A team of five Authorised Representatives visited Worthing Hospital on Friday 29 March and St Richard’s Hospital on Friday 26 April 2019.

  18. East Grinstead Listening Tour Report 2016

    Report -

    Through reshaping the way we work, we aim to deliver a local Healthwatch presence into communities, through Listening and Network Tours. We started in East Grinstead.

  19. Littlehampton Listening Tour Report 2017

    Report -

    Listening and understanding how Littlehampton residents experience health and care

  20. Making a Difference: A year of Enter and View Visits to Princess Royal Hospital (Haywards Heath)

    Report -

    This reports reflects the impact our Enter and View visits has had on the care environment at Princess Royal Hospital. Part of our Hospital Visiting Programme.

  21. Independent Health Complaints Advocacy Service - Service Agreement

    Report -

    So you can get the most from accessing this service please read this document carefully, as it explains not only what you can expect from this service but also what we expect from you.

  22. Time to Sew-Up the Holes in this Safety Net - A report on safeguarding in West Sussex October 2016

    Report -

    Healthwatch West Sussex has produced this report presenting how the principles of the Care Act are being realised for individuals in West Sussex, specifically looking at whether person-centred approaches are being applied in safeguarding as set out in the Care Act 2014

  23. Listening Tour: Talking and listening to people in Bewbush, Crawley

    Report -

    Listening to and amplifying local voices, with recommendations for change

  24. What people want from the next ten years of the NHS

    Report -

    When the NHS Long Term Plan was published in January 2019 we were asked by NHS England to engage people across the country about how people wanted the priorities to be implemented locally. Here's what over 40,000 people told us.

  25. What people in Sussex told Healthwatch about their views on the NHS Long Term Plan

    Report -

    The report summarises views gathered in East Sussex, West Sussex and Brighton & Hove between February and May 2019.

  26. Your Health and Social Care - Insight into Action - report 4

    Report -

    What we've heard from you - insight from 9-22 May 2020

  27. Our Annual Report 2019-20

    Report -

    Our Annual Report: Guided by You, highlights our work, what we've achieved and our plans for next year

  28. IHCAS Annual Reflection 2019-20 - Learning from Complaints

    Report -

    This report shows examples from 2019/20 where our Independent Health Complaints Advocacy Service (IHCAS) supports local people to have their concerns heard.

  29. Case Study: Selsey Community Forum

    Report -

    This is an independent case study showing an example of Selsey Community Forum’s story of adapting during the COVID crisis and what the future holds.

  30. Baby It's Cold Outside - West Sussex Winter Resilience

    Report -

    We are sharing stories which show the need for all organisations to adapt and find ways for our older and any vulnerable citizens to avoid suffering as we start getting cold and icy weather.

  31. West Sussex Care Home Insight

    Report -

    We have collated a range of stories that show people’s experiences of care home living during and after the Lockdown (July - Sept 20)

  32. GP Websites - how easy is it to find information?

    Report -

    An observational assessment of the information provided on GP websites in West Sussex.

  33. West Sussex Adult Autism Assessment Pathways

    Report -

    Understanding the impact of long assessment delays

  34. Support to Relatives and Family Carers during the COVID-19 Pandemic

    Report -

    A series of webinar events were organised between September 2020 and March 2021 on behalf of informal carers (families and friends) of care home residents. This is our overarching report from these events.

  35. Ava, Fiona and Cathy's Journey of Accessing GP Led Services

    Report -

    Ava, Fiona and Cathy shared with us their difficulties in accessing GP-Led services. Here are their journeys.

  36. Healthwatch insight highlights pressures on GPs and A&E

    Report -

    Healthwatch in Sussex is today publishing a report that shares its insight on the pressures being faced by local health services across the county.

  37. Impact & Performance Report - April to June 2021 (Q1)

    Report -

    Here is a summary of the breadth and depth of our work from April to June 2021, issues/concerns and our forward plan for the next 3 months.

  38. Learning from complaints - IHCAS Reflections 2020-21

    Report -

    Our report shares the themes and reflections of the Independent Health Complaints Advocacy Service team in 2020-21

  39. Impact & Performance Report - July to October 2021 (Q2)

    Report -

    Here is a summary of the breadth and depth of our work from July to October 2021, issues/concerns and our forward plan for the next 3 months.

  40. Access to GP appointments across Sussex – Public Opinion

    Report -

    This Healthwatch in Sussex report assessed people’s views about accessing GP appointments.

  41. Healthwatch West Sussex Annual Report for 2022-23

    Report -

    We are delighted to share ‘Together we’re making health and social care better’, our Annual Report for 2022-23.

  42. Chilgrove Community Hub Survey Findings

    Report -

    This report is based on the responses for the Chilgrove Community Hub.

  43. Bersted Community Hub Survey Findings

    Report -

    This report is based on the responses for the Chilgrove Community Hub

  44. Your experiences of the Memory Assessment Service (MAS) in Sussex

    Report -

    In April 2024, the three local Healthwatch in Sussex sought people's experiences of Memory Assessment Services in Sussex. We asked six questions and produced a two-page summary report.

  45. Impact and Performance Report: January - March 2024 (Q4)

    Report -

    This report details our key activities for the last quarter, including how we have engaged with the public, a summary of the feedback we have collected, our reports, recommendations and any outcomes or impact made.