If you need help and advice in respect of health and social care services, support with a complaint against an NHS funded service, or you wish to share your experience, you can find Healthwatch West Sussex at your local Citizens Advice. You can also contact Healthwatch West Sussex by email, phone, letter or via this website.Click here for details of HOW TO CONTACT US
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Would you recommend the care you have received to friends and family?
Healthwatch isn't the only way you can feedback about NHS services. The NHS Friends and Family Test gives you the chance to provide quick, anonymous feedback on your care and treatment experience. All you have to do is ask to fill out a Friends and Family Test card in NHS hospitals, GP practices and dental practices, and you can say what went well and what you think can be improved. This feedback will go straight to the people who have provided the service so they can take your views into account.
Watch this short video to learn more about how this works.
Welcome to Healthwatch West Sussex
Healthwatch is the new consumer champion for health and social care. Healthwatch West Sussex is independent, transparent and accountable... and we're powerful - we have the strength of the law and the national influence of Healthwatch England behind us.
But we need your help. We want to hear your experiences - the good and the bad. Tell us what's going on in health and care services where you live in West Sussex an we will tell those who provide those services and hold them to account.
NOT AN EMERGENCY? CALL 111
Would you consider going to a A&E or ringing 999 because you have a blister or an insect bite? Some people have... And real life examples like these are brought to life in a new video featuring comedian and TV prankster Dom Joly who has been filmed undercover pranking the public to help raise awareness of the NHS 111 helpline - the free, 24 hour number to call when you need medical help fast but it is #notanemergency.
Stroke Services in Sussex
Local stroke services have improved over the last two years but there is much more to do to bring the whole pathway to the standard patients deserve. That's why NHS Coastal West Sussex Clinical Commissioning Group is working with the hospitals that provide stroke services and other CCG partners in Sussex to work together to further improve local care.
This animation illustrates the high quality care wanted for patients in West Sussex.
Healthwatch West Sussex’s report Well Enough to Go Home? published earlier this yearhighlighted some of the issues patients faced when they were discharged from hospital. This report aims to explore in more detail patients’ and carers’ experiences of being discharged from hospital, including the steps taken beforehand, and what happened afterwards.
The work was commissioned by West Sussex County Council, but was carried out independently by Healthwatch West Sussex, with the agreement of Western Sussex Hospitals NHS Foundation Trust.
Healthwatch West Sussex Activity Plan published!
The plan outlines Healthwatch West Sussex's forward activities up to December 2016. It is driven by a set of strategic objectives and the values and principles agreed by the Healthwatch West Sussex Board.
CQC rate Valerie Manor, West Sussex as Outstanding
Healthwatch is pleased to share good news from the CQC as it rates a West Sussex care home as Outstanding.
The Care Quality Commission has rated the quality of care provided by Home Care Home Limited at its service Valerie Manor – Henfield Road in Upper Beeding, West Sussex, as Outstanding. Valerie Manor is a nursing care home for up to 23 people with a range of physical, mental health and dementia needs. This is the one of the first care services in West Sussex to receive the Outstanding rating under CQC’s approach to inspection. During an unannounced inspection of the services, in July, CQC found that staff had the skills, knowledge and experience they needed to support people effectively.
For more see our News page.
Together we are Healthwatch - check out our latest video here
This four minute video gives a sense of what our 2015 Volunteer and Stakeholder event was like, and includes a number of personal views about Healthwatch and being a Healthwatch volunteer.
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Can you help Healthwatch make a difference?
Healthwatch West Sussex is all about people like you. As well as sharing your experiences of health and social care to help us improve these services, you could help Healthwatch make a difference by sharing your skills and your time too. Our volunteering opportunities are many and varied.
As well as our defined volunteer roles we would be interested to hear from you if you have, say, proof reading skills or enjoy data entry work and can spare a few hours from time to time. And we always appreciate help giving out our leaflets from our stands at events, and in shopping centres and other places where we meet the public and spread the word. So if you think you can help and would like to find out more please get in touch. Thank you.
The Healthwatch Team
Need help making a complaint about health or social care services?
We know that it can be hard to know where to begin when making a complaint. Healthwatch West Sussex is here to help.
You might like to start by accessing accurate and up to date information contained in our resources pack that has been produced from joint working between Healthwatch and Citizens Advice.
Our specialist Independent Claims Advocacy Service (ICAS) will also be able to help you with advice and is experienced in providing on-going support with complaints against the NHS. You can contact the ICAS Helpline on 0300 303 8536, or email firstname.lastname@example.org See also ourICAS page on this website.
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A short introduction to Healthwatch West Sussex
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Real social work: making the difference in West Sussex (part one)
This West Sussex County Council video was made to help promote the valuable contribution social workers make to the lives of people in West Sussexs: A day in the life of Abby, a social worker at West Sussex County Council.
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Real social work: making the difference in West Sussex (part two)
A fascinating insight into a day in the life of a West Sussex social worker has been captured in the latest of a series of films by West Sussex County Council.
The short video follows Jane Bosworth, a Senior Social Work Practitioner in the Worthing Community Team at West Sussex County Council.
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