If you need help and advice in respect of health and social care services, support with a complaint against an NHS funded service, or you wish to share your experience, you can find Healthwatch West Sussex at your local Citizens Advice. There are Citizens Advice Centres in BognorRegis, Burgess Hill, Chichester, Crawley, East Grinstead, Haywards Heath, Horsham, Lancing, Littlehampton, Shoreham-by-Sea and Worthing. Further details including opening times can be found here.
The plan outlines Healthwatch West Sussex's forward activities up to December 2016. It is driven by a set of strategic objectives and the values and principles agreed by the Healthwatch West Sussex Board.
CQC rate Valerie Manor, West Sussex as Outstanding
Healthwatch is pleased to share good news from the CQC as it rates a West Sussex care home as Outstanding.
The Care Quality Commission has rated the quality of care provided by Home Care Home Limited at its service Valerie Manor – Henfield Road in Upper Beeding, West Sussex, as Outstanding. Valerie Manor is a nursing care home for up to 23 people with a range of physical, mental health and dementia needs. This is the one of the first care services in West Sussex to receive the Outstanding rating under CQC’s approach to inspection. During an unannounced inspection of the services, in July, CQC found that staff had the skills, knowledge and experience they needed to support people effectively.
For more see our News page.
CQC to inspect Queen Victoria Hospital, East Grinstead
Starting on the 10th November 2015, the Care Quality Commission will be inspecting services provided by Queen Victoria Hospital NHS Foundation Trust. The CQC is asking for the public's experiences of services to help them understand what is good and bad at this hospital in East Grinstead. Healthwatch West Sussex will also be sharing what we have learned from people from their stories of being treated at this hospital.
You may share your experieneces with the CQC by email at email@example.com or by calling 03000 616 161. Alternatively, you can contact Healthwatch West Sussex by any of the usual methods.
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Together we are Healthwatch - check out our latest video here
This four minute video gives a sense of what our 2015 Volunteer and Stakeholder event was like, and includes a number of personal views about Healthwatch and being a Healthwatch volunteer.
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Can you help Healthwatch make a difference?
Healthwatch West Sussex is all about people like you. As well as sharing your experiences of health and social care to help us improve these services, you could help Healthwatch make a difference by sharing your skills and your time too. Our volunteering opportunities are many and varied.
As well as our defined volunteer roles we would be interested to hear from you if you have, say, proof reading skills or enjoy data entry work and can spare a few hours from time to time. And we always appreciate help giving out our leaflets from our stands at events, and in shopping centres and other places where we meet the public and spread the word. So if you think you can help and would like to find out more please get in touch. Thank you.
The Healthwatch Team
Need help making a complaint about health or social care services?
We know that it can be hard to know where to begin when making a complaint. Healthwatch West Sussex is here to help.
You might like to start by accessing accurate and up to date information contained in our resources pack that has been produced from joint working between Healthwatch and Citizens Advice.
Our specialist Independent Claims Advocacy Service (ICAS) will also be able to help you with advice and is experienced in providing on-going support with complaints against the NHS. You can contact the ICAS Helpline on 0300 303 8536, or email firstname.lastname@example.org See also ourICAS page on this website.
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Welcome to Healthwatch West Sussex
Healthwatch is the new consumer champion for health and social care. Healthwatch West Sussex is independent, transparent and accountable... and we're powerful - we have the strength of the law and the national influence of Healthwatch England behind us.
But we need your help. We want to hear your experiences - the good and the bad. Tell us what's going on in health and care services where you live in West Sussex an we will tell those who provide those services and hold them to account.
A short introduction to Healthwatch West Sussex
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Real social work: making the difference in West Sussex (part one)
This West Sussex County Council video was made to help promote the valuable contribution social workers make to the lives of people in West Sussexs: A day in the life of Abby, a social worker at West Sussex County Council.
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Real social work: making the difference in West Sussex (part two)
A fascinating insight into a day in the life of a West Sussex social worker has been captured in the latest of a series of films by West Sussex County Council.
The short video follows Jane Bosworth, a Senior Social Work Practitioner in the Worthing Community Team at West Sussex County Council.
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