1. Report -

    This report details the experiences of the practice's patients and visitors as shared with us during our visit in September 2017 and our authorised representatives' observations.
  2. Report -

    Sussex Healthwatch were commissioned to hear the views of under-represented communities in Sussex on how they would like 111 and out-of-hours services to be delivered going forward. This report shows what local people said.
  3. Report -

    This report summarises observations from our  people with lived experience team, which are informing the future development of Pathfinder West Sussex's approach to involving local people and communities.
  4. Report -

    This report details what patients and visitors told us about their experience at Bognor War Memorial Hospital and what we observed during our visit on 25 January 2018.
  5. Report -

    We spent five weeks in Pulborough, Petworth and Midhurst in November/December 2017 talking to local residents about their views and experiences accessing health and care services. Here's what we found...
  6. Report -

    This is the follow-up report produced by local Healthwatch across Sussex.
  7. Report -

    Follow on report showing what has changed since we last reviewed.
  8. Report -

    Here is the Executive Summary report of the One Year On Complaints Information on West Sussex GP Websites
  9. Report -

    As last year, we've kept our Annual Report to just 4-pages of insight. We're proud to showcase the busy year we've had and to detail how this is support the improve in local health and care services.
  10. Report -

    Here is our de-brief summary of our PLACE (Patient Led Assessments of the Care Environment) for 2018.
  11. Report -

    We have come together, to understand what local people, with assessed support and care needs experience, following delivery changes to the way peoples’ contribution towards the cost of their care is worked out.
  12. Report -

    Royal College of General Practitioners Report
  13. Report -

    Healthwatch attended a recent Friendship Tea and took the opportunity to speak with some of the younger and older people about what health and care means for them
  14. Report -

    Reporting on the experiences shared by local people in West Sussex. January – March 2018
  15. Report -

    This briefing sets out what we are intending to do to follow-up on the previous report, looking at Adult Safeguarding in West Sussex, published in October 2016.
  16. Report -

    Reporting on the experiences shared by local people in West Sussex
    July - September 2018
  17. Report -

    Through our recent engagement we are hearing peoples' struggles to get information, advice and support to help them with their incontinence.  This led us to look at the issue more closely and report on our findings.
  18. Report -

    This briefing shares the themes and information and advice around High Street and Community Specialist Dental Services, as part of the engagement for recommissioning these services.
  19. Report -

    Healthwatch Feedback/Observations at the Minimum Income Guarantee Roundtable Consultation held at Aldingbourne Centre on 26 November 2018
  20. Report -

    We are pleased to see that West Sussex County Council are consulting on its draft vision and strategy for Adult Social Care from next year, and for two further years. Here is our formal feedback.
  21. Report -

    From discussions with local people it was clear many were unfamiliar with pharmacies having ‘consulting rooms’. We were keen to raise awareness of this facility and to support staff and the people who use community pharmacy services.
  22. Report -

    A review of our insight and evidence
    October - December 2018
  23. Report -

    We visited Burgess Hill throughout October and November 2018 to see what locals thought of their health and social care services.
  24. Report -

    Information on how you can get hold of personal medical records from West Sussex hospitals
  25. Report -

    This reports on our Enter and View work carried on 3 May 2019
  26. Report -

    Recently, we attended a “Our Health and Care Our Future” engagement event where we shared our thoughts, listened and spoke with others about the NHS Long Term Plan.
  27. Report -

    Download our Annual Report 2018/2019
  28. Report -

    Patients told us they were worried about requesting their medical records from our local hospitals and struggled to know how to answer some of the questions being asked. Here's how we made a difference...
  29. Report -

    Our work plan details our engagement and priority work and the outcomes it is designed to achieve.
  30. Report -

    We connect Health and Social Care stakeholders and the Community and Voluntary sector in partnerships for the benefit of West Sussex residents.
  31. Report -

    Supporting and working with community groups and clubs to promote a deeper understanding of local health and care needs and experiences
  32. Report -

    Midhurst Foodbank Centre opened in September 2014 and provides crisis support. We went along to listen to the stories and views that were shared by the local people about their health and social care services.
  33. Report -

    Healthwatch West Sussex has had the opportunity to see how the Selsey Care Shop and its supporting groups provide a fantastic example of a community sharing local resources, volunteers and expertise to support its residents.
  34. Report -

    This Group enables Kashmiri women to come together in respectful fellowship, to share ideas and support, through a common heritage.
  35. Report -

    The Multiple System Atrophy Trust is the UK’s leading charity supporting people affected by multiple system atrophy (MSA) – a rare neurological disease with no known cause or cure. We spoke with a support group to hear their stories and experiences.
  36. Report -

    In West Sussex, the MS Society are working with Healthwatch West Sussex to find out more about the experiences of people affected by MS and represent their voices to help influence improvements in Health and Social Care in our County.
  37. Report -

    Turning Tides offes many services are in Worthing but these also stretch out to include Horsham, Littlehampton and Mid Sussex. We captured the health and social care experiences and views from those who attend the groups.
  38. Report -

    On Tuesday 5th March, ten local community organisations came together at the Saltworks Community Hub.
  39. Report -

    The Indian Heritage Cultural Society - Crawley, is a grass-roots community group. With the help of a Healthwatch Community Fund grant, the Society put on a Bollywood style Event on Saturday 23rd February 2019.
  40. Report -

    Parkinson’s UK is a charity that drives better care, treatments and quality of life, as they do not want anyone to face Parkinson’s alone. A local group spoke to Healthwatch about their health and social care experiences.
  41. Report -

    The Phoenix Stroke Club meets in Horsham, to offer socialising and support to people who have suffered a stroke or are living with another neurological disorder. We spoke to members about their health and social care experiences.
  42. Report -

    REAL Patient Group (RPG), which covers Rustington, East Preston, Angmering & Littlehampton, supports patients to discuss matters relating to their GP practice and local healthcare providers that are important to them.
  43. Report -

    Southwater Community Church in the village of Southwater aims to celebrate life, serve the community and change lives. Last Autumn (2018) they ran their free to attend Happiness Course, we went along to listen to the members.
  44. Report -

    The Macular Society is the charity determined to beat the fear and isolation of macular disease with world-class research, and the best advice and support. We went along to speak to group members about their health and social care experiences.
  45. Report -

    CREATE have Built local links within the parishes of Bognor Regis. They use a detached vehicle to visit local parishes to engage the young people of the community in games and activities on green areas.
  46. Report -

    The Friends of Henfield Medical Practice Trust is a Patient Participation Group, originally set up in 1995 by patients for patients.
  47. Report -

    Crawley Town Community Foundation, Move the Goalposts mental health programme at The Triangle Leisure Centre, Burgess Hill. The sessions are held in a relaxed informal environment, where attendees can also spend
    time catching up with other attendees
  48. Report -

    The Juno Project empowers teenage girls who have been, or are at risk of being excluded from school, to achieve their goals in spite of their challenges.