1. 111 Reporting from Local Healthwatch surveying - January 2018

    Report -

    Sussex Healthwatch were commissioned to hear the views of under-represented communities in Sussex on how they would like 111 and out-of-hours services to be delivered going forward. This report shows what local people said.

  2. Rural West Sussex Listening Tour Report 2017

    Report -

    We spent five weeks in Pulborough, Petworth and Midhurst in November/December 2017 talking to local residents about their views and experiences accessing health and care services. Here's what we found...

  3. One Year On Complaints Information on West Sussex GP Websites (Full Report)

    Report -

    Follow on report showing what has changed since we last reviewed.

  4. Executive Summary - One Year On Complaints Information on West Sussex GP Websites

    Report -

    Here is the Executive Summary report of the One Year On Complaints Information on West Sussex GP Websites

  5. Annual Report 2017-2018

    Report -

    As last year, we've kept our Annual Report to just 4-pages of insight. We're proud to showcase the busy year we've had and to detail how this is support the improve in local health and care services.

  6. Insight & Evidence Report - January to March 2018

    Report -

    Reporting on the experiences shared by local people in West Sussex. January – March 2018

  7. Insight and Evidence Report July - Sept 2018

    Report -

    Reporting on the experiences shared by local people in West Sussex
    July - September 2018

  8. Incontinence Case Study

    Report -

    Through our recent engagement we are hearing peoples' struggles to get information, advice and support to help them with their incontinence.  This led us to look at the issue more closely and report on our findings.

  9. Insight and Evidence Report Oct - Dec 2018

    Report -

    A review of our insight and evidence
    October - December 2018

  10. Burgess Hill Listening Tour Report 2018

    Report -

    We visited Burgess Hill throughout October and November 2018 to see what locals thought of their health and social care services.

  11. Getting hold of personal medical records from West Sussex hospitals

    Report -

    Information on how you can get hold of personal medical records from West Sussex hospitals

  12. Our Annual Report 2018/2019

    Report -

    Download our Annual Report 2018/2019

  13. Making a Difference - Improving how people access their medical records

    Report -

    Patients told us they were worried about requesting their medical records from our local hospitals and struggled to know how to answer some of the questions being asked. Here's how we made a difference...

  14. Our Work Plan for 2019-2020

    Report -

    Our work plan details our engagement and priority work and the outcomes it is designed to achieve.

  15. Resolving Complaints with GPs

    Report -

    Katie Weston advocate for Independent Health Complaints Advocacy Service (IHCAS) has recently been working with three local people to support them to resolve complaints they have with their local GP Practices.

  16. Enter & View - Rudgwick Medical Centre - August 2017

    Report -

    As part of our programme of engaging with local people we have a schedule of visits to GP and hospitals across West Sussex. Following the Care Quality Commission’s (CQC) inspection and report, we extended an offer of support to the practice.

  17. Engaging with Crawley Students

    Report -

    This reports on our partnership engagement with students of Crawley College.

  18. Good practice example - GP Telephone Messages

    Report -

    Using patient feedback of a good example of a surgery’s telephone message, we have explored with the medical practice how they came about changing the message and what they now have.

  19. Talking and listening to people in Broadbridge Heath - Listening Tour June 2019

    Report -

    We visited Broadbridge Heath, so we can better understand the health and social care changes for local people living in a village/town undergoing significant new housing growth.

  20. East Grinstead Listening Tour Report 2016

    Report -

    Through reshaping the way we work, we aim to deliver a local Healthwatch presence into communities, through Listening and Network Tours. We started in East Grinstead.

  21. Littlehampton Listening Tour Report 2017

    Report -

    Listening and understanding how Littlehampton residents experience health and care

  22. Spotlight on: Age UK East Grinstead

    Report -

    Age UK East Grinstead & District, work with people aged 50+, to make a positive difference to their wellbeing. They deliver a variety of activities designed for older people.

  23. Listening Tour: Talking and listening to people in Bewbush, Crawley

    Report -

    Listening to and amplifying local voices, with recommendations for change

  24. What people want from the next ten years of the NHS

    Report -

    When the NHS Long Term Plan was published in January 2019 we were asked by NHS England to engage people across the country about how people wanted the priorities to be implemented locally. Here's what over 40,000 people told us.

  25. Your Health and Social Care - Insight into Action - report 1

    Report -

    What we've heard from you - insight from 15th March - 10th April 2020

  26. Your Health and Social Care - Insight into Action - report 2

    Report -

    What we've heard from you - insight from 11th - 24th April 2020

  27. Your Health and Social Care - Insight into Action - report 3

    Report -

    What we've heard from you - insight from 25th April - 8th May

  28. What people in Sussex told Healthwatch about their views on the NHS Long Term Plan

    Report -

    The report summarises views gathered in East Sussex, West Sussex and Brighton & Hove between February and May 2019.

  29. Your Health and Social Care - Insight into Action - report 4

    Report -

    What we've heard from you - insight from 9-22 May 2020

  30. Your Health and Social Care - Insight into Action - report 5

    Report -

    This is our fifth report in this series and covers the insight we've heard from you from 23rd May - 12th June 2020.

  31. Sussex Cancer patients have their questions answered

    Report -

    Healthwatch in Sussex responded to patient concerns about cancer services in Sussex. A webinar was coordinated between three local Healthwatch with the help of Sussex Health and Care Partnership. Read the full report and Q&A report here.

  32. Our Annual Report 2019-20

    Report -

    Our Annual Report: Guided by You, highlights our work, what we've achieved and our plans for next year

  33. Your Health and Social Care - Insight into Action - report 6

    Report -

    This is our sixth report in this series and covers the insight we've heard from you from 13th June - 12th July 2020.

  34. Digital Engagement Survey 2020: Interim Report

    Report -

    Interim findings from the Healthwatch in Sussex and Sussex NHS Commissioners’ Digital Engagement Survey 2020: Preferences towards the future of health and social care services in Sussex

  35. Preferences towards the future of health and social care services in Sussex: findings during the Coronavirus pandemic - full report

    Report -

    We have today released a final report from the Healthwatch in Sussex public survey on digital consultations, combined with results from the Sussex CCG‘s survey on NHS communications with patients (where comparable questions were used).

  36. Case Study: The Olive Tree

    Report -

    This is an independent case study showing an example of The Olive Tree’s story of adapting during the COVID crisis and what the future holds.

  37. Baby It's Cold Outside - West Sussex Winter Resilience

    Report -

    We are sharing stories which show the need for all organisations to adapt and find ways for our older and any vulnerable citizens to avoid suffering as we start getting cold and icy weather.

  38. Early Flu Communication - Reflections & Recommendation

    Report -

    We have provided insight to the Sussex Integrated Care System on this year’s local communication about flu vaccines, having listened to residents. Here we reflect on what could be done to support more people to get this important protection.

  39. Case Study: Homeless Communities in West Sussex

    Report -

    This is an independent focused case study showing how homeless people struggle to access some basic primary care services, which has worsened due to the pandemic.

  40. Young People's Preferences towards the future of health and social care services in Sussex

    Report -

    Young Healthwatch has worked alongside Healthwatch Brighton and Hove to explore young people’s experiences of Sussex health and social care services during the coronavirus pandemic

  41. COVID-19 Vaccinations: Your views and experiences - Interim Report

    Report -

    An interim report from over 1800 survey responses from our Vaccination Survey from 3-8 March.

  42. GP Websites - how easy is it to find information?

    Report -

    An observational assessment of the information provided on GP websites in West Sussex.

  43. #ConfusingComms - Communication tips for restoring planned care

    Report -

    Early public feedback to our #ConfusingComms Campaign allowed us to highlight some good practice and make suggestions, based on experiences people have recently shared.

  44. Latest Survey Findings: Your views on COVID-19 vaccinations

    Report -

    Healthwatch in Sussex (Healthwatch Brighton and Hove, East Sussex and West Sussex) ran a survey that explored people’s experiences and views about the COVID-19 vaccine.

  45. On equal terms - Annual Report 2020-21

    Report -

    Our Annual Report, On Equal Terms, highlights our work, what we've achieved and our plans for next year

  46. Ava, Fiona and Cathy's Journey of Accessing GP Led Services

    Report -

    Ava, Fiona and Cathy shared with us their difficulties in accessing GP-Led services. Here are their journeys.

  47. Healthwatch insight highlights pressures on GPs and A&E

    Report -

    Healthwatch in Sussex is today publishing a report that shares its insight on the pressures being faced by local health services across the county.

  48. Impact & Performance Report - April to June 2021 (Q1)

    Report -

    Here is a summary of the breadth and depth of our work from April to June 2021, issues/concerns and our forward plan for the next 3 months.