Together we Speak Louder

Our Reports

You can download our reports by clicking on them below:

HEALTHWATCH WEST SUSSEX FORMAL FEEDBACK ON DRAFT VISION AND STRATEGY FOR ADULT SOCIAL CARE 2019-2021

Minimum Income Guarantee Feedback

Heads Up November 2018

Summary Briefing – Dentistry for NHS England

This briefing shares the themes and information and advice around High Street and Community Specialist Dental Services, as part of…

Incontinence Case Study

Through our recent engagement we are hearing peoples’ struggles to get information, advice and support to help them with their…

Insight and Evidence Report July – Sept 2018

Heads Up October 2018

Adult Safeguarding Recommendations Review Briefing (follow up to the report published in October 2016)

This briefing sets out what we are intending to do to follow-up on the previous report, looking at Adult Safeguarding…

Heads Up September 2018

Insight & Evidence Report – January to March 2018

Cross Generation Friendship Teas

Working in Community Partnership – Cross Generation Friendship Teas

Tackling Loneliness – A Community Action Plan

Royal College of General Practitioners Report – ‘Tackling loneliness is about more than medicine and that is why we are…

Heads Up August 2018

Financial Assessments Report

We have come together, to understand what local people, with assessed support and care needs experience, following delivery changes to…

PLACE (Patient Led Assessments of the Care Environment) Summary 2018

Heads Up July 2018

Annual Report 2017-2018

As last year, we’ve kept our Annual Report to just 4-pages of insight. We’re proud to showcase the busy year…

Executive Summary – One Year On Complaints Information on West Sussex GP Websites

Our first report on this subject, showed many of our General Practices needed to look at the accessibility and content…

One Year On Complaints Information on West Sussex GP Websites (Full Report)

Our first report on this subject, showed many of our General Practices needed to look at the accessibility and content…

Heads Up June 2018

Sussex Healthwatch Non-Emergency Patient Transport Report (May 2018)

This is the follow-up report produced by local Healthwatch across Sussex.

Heads Up May 2018

Rural West Sussex Listening Tour Report

We spent five weeks in Pulborough, Petworth and Midhurst in November/December 2017 talking to local residents about their views and…

Heads Up April 2018

Enter & View Report – Bognor War Memorial Hospital (Visiting January 2018)

This report details what patients and visitors told us about their experience at Bognor War Memorial Hospital and what we…

Report for Pathfinder West Sussex (February 2018)

This report summarises observations from our  people with lived experience team, which are informing the future development of Pathfinder West…

Heads Up March 2018

111 Reporting from Local Healthwatch surveying – January 2018

Sussex Healthwatch were commissioned to hear the views of under-represented communities in Sussex on how they would like 111 and…

Heads Up February 2018

Heads Up January 2018

GP Enter & View Visiting Programme – Limes Trees Surgery (visited in September 2017)

This report details the experiences of the practice’s patients and visitors as shared with us during our visit in September…

Enter & View Report – Woodbine Manor Care Home (Visiting October 2017)

This report details what residents and visitors to the care home told us about Woodbine Manor and what we observed…

Hospital Visiting Programme Enter & View Report – Crawley Hospital (Visiting in September 2017)

This report details what patients and visitors told us about their experience at Crawley Hospital and what we observed during…

Heads Up December 2017

Local Peoples’ perspective of health and social care in West Sussex – November 2017

Enter & View Visit to Horsham Hospital

This is the report for our visit to Horsham Hospital July 2017.

Heads Up – November 2017

Adult Social Care is changing…

A report adding depth and understanding to the development of a new approach to adult social care, through the views…

Insight and Evidence Report – July to September 2017

This report details the summary information on the insight and evidence we have gather for the quarter July to September…

Heads Up – October 2017

Horsham District Older Peoples’ Insight into Hospital Admissions

This is a collaborative project that shows the real challenges older Horsham District residents face when needing to go or…

Local Healthwatch Sussex Patient Transport Service Report (September 2017)

Insight and Evidence Report – April to June 2017

Enter & View to Rugwick Medical Centre in August 2017

This is the report for our visit to Rugwick Medical Centre August 2017.

Heads Up September 2017

A short heads up for September.

Langley Green Hospital Visit

This is the report of our visit to Langley Green Hospital in August 2017.

QUARTERLY REPORT – PEOPLE WITH LIVED EXPERIENCE PROJECT (APRIL TO JUNE 2017)

This short reports provides an updates on how the involvement of people with live experience is making a difference to…

Heads Up August 2017

A short heads up for August.

Enter & View Visit to Worthing Hospital

This is the report of our visit to Worthing Hospital, 8 June 2017.

Southlands Hospital Eye Clinic

Healthwatch Observations of Southlands Hospital Eye Clinic.

Complaints Information on GP Websites

An audit of the complaints information available on GP wbsites in West Sussex.

Heads Up July 2017

A short Heads Up for July

Listening to Littlehampton

Listening and understanding how Littlehampton residents experience health and care – as heard in March 2017

Annual Report: 2016-2017

We have a simple ambition, to make local health and social care services better for people that use them. We…

Heads Up June 2017

A short Heads Up for June

Heads Up May 2017

A short Heads Up for May

Quarterly Report – People with Lived Experience Project (January to March 2017)

This short reports provides an updates on how the involvement of people with live experience is making a difference to…

Insight & Evidence report – January to March 2017

This report provides data and case studies of the anonymised the insight local people have shared with us and what…

Heads Up April 2017

A short Heads Up for April

Heads Up March 2017

A short Heads Up for March

Insight & Evidence Report (October to December 2016)

A quarterly insight and evidence report that details what local people have been telling us about from 1st October to…

Heads Up February 2017

A short Heads Up for February.

Enter & View Visit to Princess Royal Hospital

This is the report of our visit to Princess Royal Hospital, Haywards Heath on 25 January 2017

People with Lived Experience – Quarterly Report

A short quarterly report to provide feedback to both the Commissioners and Mental Health Alliances’ Steering Groups to support with…

Saxonbrook Medical Group – Northgate Surgery Visit in December 2016

This report details what people told us when we visited the Northgate Surgery and what we saw

Complaints Information Website Observational Audit

This details our observational audit on the complaints information on local NHS Trusts’ websites carried out in December 2016.

Heads Up January 2017

A short heads up for January.

Accessible Information Standard Enter & View Report to Queen Victoria Hospital

This is a full enter and view document that looks at the implementation of the Accessible Information Standard within the…

Minor Injury Unit Visit at Queen Victoria Hospital in September 2016

This short document looks at what people told us during our visit to the Minor Injuries Unit at Queen Victoria…

Health and Support Services over Christmas and New Year

A guide on available health and support services over the festive period.

Heads Up December 2016

A short heads up for December 2016

West Sussex: A Home for All

**LINK CHANGE JANUARY 2017** A report highlighting challenges faces by West Sussex coastal migrant families in accessing healthcare.

Heads Up for November 2016

A short heads up for November 2016

Insight & Evidence Report – July to September 2016 (Q2)

This report details the insight and evidence that local people have shared with Healthwatch West Sussex during July, August and…

Time to Sew-Up the Holes in this Safety Net

We have worked with local disability charity Independent Lives to publish a report into the state of safeguarding in West…

Improving Experiences for Patients with Autism in General Practice

Healthwatch West Sussex, Autism Support Crawley and Poundhill Medical Group working together to improve GP services for children with additional…

Heads Up for October 2016

A short heads up for October 2016

East Grinstead Listening Tour Presentation

This is a summary presentation of the East Grinstead Listening Tour (September 2016)

Enter and View Report to Littlefair Care Home

We visited Littlefair Care Home as part of our tour of East Grinstead and this reports on this work

Enter and View Report to Silver Court Care Home

We visited Silver Court Care Homes as part of our tour of East Grinstead and this reports on this work

Moatfield Surgery

As part of our listening and networking tour of East Grinstead we spent a day in Moatfield GP Surgery ,…

Judges Close Surgery October 2016

As part of our listening and networking tour of East Grinstead we spent a day in Judges Close GP Surgery…

Ship Street Surgery Report

As part of our listening and networking tour of East Grinstead we spent a day in Ship Street GP Surgery…

Heads Up for September 2016

A short heads up for September 2016

Insight & Evidence Report 2013-2016

This report details the insight and evidence that local people have shared with Healthwatch West Sussex over the last three…

Healthwatch West Sussex Heads Up – August 2016

A short heads up on what Healthwatch West Sussex is up to and how this is making a difference

Supporting the Improvement of Crawley CCG’s Equality Reporting

This report offers observations and recommendations to Crawley, Horsham and Mid Sussex CCGs on its equality work and reporting

Heads-up (July 2016)

A short heads up on what Healthwatch West Sussex is up to and how this is making a difference

Annual Report: 2015-16 Part 1

Welcome to our third Annual Report. Over the year we have helped influence and achieve a considerable positive impact across…

Annual Report: 2015-16 Part 2

Welcome to our third Annual Report. Over the year we have helped influence and achieve a considerable positive impact across…

Patient Transport Service (April 2016)

This is a briefing detailing the experiences of patients and insight provided by Coperforma

Healthwatch West Sussex Roundup (March 2016)

Monthly news from Healthwatch West Sussex

Healthwatch West Sussex Round-up (May 2016)

Monthly news from Healthwatch West Sussex

Healthwatch West Sussex Round-up (June 2016)

Monthly news from Healthwatch West Sussex

Maternity Follow-up Report

This is a short summary of some of the improvement to local maternity services since publishing our findings from our…

Annual Report: 2014-15

Welcome to our second Annual Report it has been another busy year for Healthwatch West Sussex. We have continued to…

St Richard’s Hospital – Post Operative Experience

This report looks at a number of issues raised about post operative experiences: access to hydration and food, access to…

Horsham Hospital

This report looks at some of the signage issues in Horsham Hospital

Cancer Listening Project (2015)

This reports on the experiences and stories from local people who have experiences of cancer services

Executive Summary of Discharge Report

Executive Summary of the report of the patients and carers perspective of the planning and implementation of coming home after…

Maternity Listening Project

This reports on the experiences of parents who have given birth in the last couple of years

Enter & View Visit to Darlington Court

This reports on the enter & view visit to Darlington Court (see 2016 for an updated report)

Discharge Report – Patient and Carers Prespective

Reporting of the patients and carers perspective of the planning and implementation of coming home after a stay in coastal…

Northgate Surgery Relocation& Draft Survey Report

This reports covers the discussion Healthwatch West Sussex had with partners about their proposal for moving to Crawley Town Centre

Care Home Complaints Learning report

This report looks and how good looks like for complaints in care homes

A look at Coastal West Sussex Discharge from Hospital from a patient and carer prespective

The report and executive summary detail the insight from patient and carers when discharged from Coastal West Sussex hospitals

Annual Report: 2013-14

Coastal MSK Experiences Report

This report details some of the less than positive experiences patients have had with Coastal MSK treatment to highlight local…

GP Report (March 2014)

This report looks at the trends within primary care from the patients prespective

Can’t Complain

This report looks at some of the local concerns around people being able to complain about NHS services

A&E Survey 2014

This report shows the analysed findings from surveying patients in local A&E departments over a set period of time

360 Review 2014

This reports on the stakeholder feedback received in regard to Healthwatch West Sussex

Discharge from Hospital

This report details the patient and carer prespective of being discharge from a Coastal West Sussex hospital