1. Annual Report 2017-2018

    Report -

    As last year, we've kept our Annual Report to just 4-pages of insight. We're proud to showcase the busy year we've had and to detail how this is support the improve in local health and care services.

  2. Insight & Evidence Report - January to March 2018

    Report -

    Reporting on the experiences shared by local people in West Sussex. January – March 2018

  3. Insight and Evidence Report July - Sept 2018

    Report -

    Reporting on the experiences shared by local people in West Sussex
    July - September 2018

  4. Insight and Evidence Report Oct - Dec 2018

    Report -

    A review of our insight and evidence
    October - December 2018

  5. Burgess Hill Listening Tour Report 2018

    Report -

    We visited Burgess Hill throughout October and November 2018 to see what locals thought of their health and social care services.

  6. Healthwatch WS Chair talking on BBC Radio Sussex

    News -

    Frances Russell, Healthwatch West Sussex Chair, is talking on air on BBC Radio Sussex at 7.05am tomorrow (Thursday 29) in response to media headlines over local NHS rationing of services (which ran in West Sussex County Times).

  7. Patients of Fitzalan Medical Group, Littlehampton learn their practice has gone into special measure

    News -

    Fitzalan Medical Group share the disappointing news that today the Care Quality Commission (CQC) has placed their surgeries in Littlehampton into special measures.

  8. Sir Robert Francis QC confirmed as new Chair of Healthwatch England

    News -

    Sir Robert Francis QC has been appointed today as the new Chair of Healthwatch England, the independent champion for people who use health and social care.

  9. Major transformation programme announced to improve patient care

    News -

    South East Coast Ambulance Service NHS Foundation Trust (SECAmb) and the 22 Clinical Commissioning Groups (CCGs) that commission ambulance care across the region have welcomed plans for a major programme of work

  10. South East Coast Ambulance Service welcomes improved CQC rating

    News -

    The South East Coast Ambulance Service Trust is pleased to report the Care Quality Commission has recognised a significant number of improvements to the service.

  11. Three Clinical Commissioning Groups (CCGs) have legal directions lifted

    News -

    Three CCGs within the Central Sussex and East Surrey Commissioning Alliance have had legal directions related to quality of leadership lifted by NHS England, just ten months after moving to a shared Accountable Officer and Executive Team.

  12. Forging an Alliance to Improve Patient Care

    News -

    Three ambulance services have announced plans to form an alliance to improve efficiency and benefit patient care.

  13. Additional vehicles to respond to lower priority calls

    News -

    Additional vehicles targeted at lower priority calls will begin to respond to patients in the coming weeks following investment by South East Coast Ambulance Service, (SECAmb).

  14. Brighton and Sussex University Hospitals NHS Trust taken out of special measures

    News -

    England’s Chief Inspector of Hospitals has recommended that Brighton and Sussex University Hospitals NHS Trust should be taken out of special measures following an inspection by the Care Quality Commission.

  15. Closure of The Lawns GP Surgery in Rustington

    News -

    Dr Shlosberg, the GP Partner at The Lawns Surgery in Rustington, has formally informed NHS Coastal West Sussex of his intention to retire this summer and as a result The Lawns Surgery will close on 30 June 2019.

  16. Local resident, Zea, urges people in West Sussex to have their say about changes to the NHS

    News -

    Healthcare in West Sussex will only work if people get to have their say – urges local resident Zea Hudson.

  17. Former Nurse urges people to have their say about changes to the NHS

    News -

    Healthcare in West Sussex will only work if people get to have their say - urges former nurse, Sue.

  18. Summary report published by Our Health and Care... Our Future

    Report -

    Recently, we attended a “Our Health and Care Our Future” engagement event where we shared our thoughts, listened and spoke with others about the NHS Long Term Plan.

  19. What the NHS Long Term Plan means for you

    Advice and Information -

    The government published the NHS Long Term Plan on 7 January 2019, backed by an extra £20bn a year for the NHS until 2023.

  20. Our Annual Report 2018/2019

    Report -

    Download our Annual Report 2018/2019

  21. Making a Difference - Improving how people access their medical records

    Report -

    Patients told us they were worried about requesting their medical records from our local hospitals and struggled to know how to answer some of the questions being asked. Here's how we made a difference...

  22. Enter & View - Bognor War Memorial Hospital - July 2019

    Report -

    This reports on our Enter and View work carried, as part of our Hospital Visiting Programme

  23. South East Coast Ambulance Service welcomes improved CQC rating

    News -

    The CQC report (published 15 August 2019) shows the Trust now rated as 'Good' overall in each of the inspection areas.

  24. Hospital Visting Programme - St Richards and Worthing Hospitals

    Report -

    This reports on our Enter and View work carried, as part of our Hospital Visiting Programme. A team of five Authorised Representatives visited Worthing Hospital on Friday 29 March and St Richard’s Hospital on Friday 26 April 2019.

  25. Update from Dr Emma Woodcock on the Community Health Hub in Midhurst

    News -

    Watch the latest video explaining what's happening at the moment with the Community Health Hub in Midhurst.

  26. Good practice example - GP Telephone Messages

    Report -

    Using patient feedback of a good example of a surgery’s telephone message, we have explored with the medical practice how they came about changing the message and what they now have.

  27. Talking and listening to people in Broadbridge Heath - Listening Tour June 2019

    Report -

    We visited Broadbridge Heath, so we can better understand the health and social care changes for local people living in a village/town undergoing significant new housing growth.

  28. Making a Difference - Achieving Greater Financial Fairness

    Report -

    By working together with community organisations, we were able to understand and report issues people had experienced with the financial assessment process. Read how we followed-up on the recommendations to see how things are changing and improving.

  29. East Grinstead Listening Tour Report 2016

    Report -

    Through reshaping the way we work, we aim to deliver a local Healthwatch presence into communities, through Listening and Network Tours. We started in East Grinstead.

  30. Littlehampton Listening Tour Report 2017

    Report -

    Listening and understanding how Littlehampton residents experience health and care

  31. Making a Difference: A year of Enter and View Visits to Princess Royal Hospital (Haywards Heath)

    Report -

    This reports reflects the impact our Enter and View visits has had on the care environment at Princess Royal Hospital. Part of our Hospital Visiting Programme.

  32. Your Health and Social Care - Insight into Action - report 4

    Report -

    What we've heard from you - insight from 9-22 May 2020

  33. Cancer services in Sussex during Covid-19: What this means for you webinar (free).

    News -

    In these challenging times, this is an opportunity for anyone with concerns about cancer services, to access advice from experts. This includes but is not limited to cancer patients and those that care for friends and family with cancer.

  34. Enabling the Voluntary and Community sector in Arun & Chichester to support people beyond the COVID-19 pandemic - report 2

    Report -

    This report provides a snapshot of the views captured via our online Resilience Survey completed by 44 Voluntary and Community Sector organisations that provide services across the Arun and Chichester area.

  35. Voluntary Sector Response to COVID-19 in Horsham - report 1

    Report -

    Horsham District Voluntary Sector Support and Healthwatch West Sussex are working together to support the Horsham District Voluntary Sector during the Coronavirus pandemic. Report 1

  36. Enhanced NHS111 service launches for Kent, Medway & Sussex

    News -

    From today the NHS 111 service in Kent, Medway and Sussex is being enhanced and it can now offer access to a wider range of health care professionals.

  37. Case Study: Cancer United

    Report -

    This is an independent case study showing an example of Cancer United’s story of adapting during the COVID crisis and what the future holds.

  38. Case Study: Chichester Public Health

    Report -

    This is an independent case study showing an example of the Communities and Wellbeing team for Chichester’s story of adapting during the COVID crisis and what the future holds.

  39. Case Study: Christians Against Poverty

    Report -

    This is an independent case study showing an example of Christians Against Poverty’s story of adapting during the COVID crisis and what the future holds.

  40. Case Study: Four Streets

    Report -

    This is an independent case study showing an example of Four Streets story of adapting during the COVID crisis and what the future holds.

  41. Case Study: Friends of Chichester Hospitals

    Report -

    This is an independent case study showing an example of Friends of Chichester Hospitals story of adapting during the COVID crisis and what the future holds.

  42. Case Study: Chichester Wellbeing

    Report -

    This is an independent case study showing an example of Chichester Wellbeing’s story of adapting during the COVID crisis and what the future holds.

  43. Case Study: Home Start

    Report -

    This is an independent case study showing an example of Home Start’s story of adapting during the COVID crisis and what the future holds.

  44. Case Study: Lavant Support Group

    Report -

    This is an independent case study showing an example of Lavant Support Group’s story of adapting during the COVID crisis and what the future holds.

  45. Case Study: Making Theatre Gaining Skills

    Report -

    This is an independent case study showing an example of Making Theatre Gaining Skills story of adapting during the COVID crisis and what the future holds.

  46. Case Study: My Sisters House

    Report -

    This is an independent case study showing an example of My Sisters House’s story of adapting during the COVID crisis and what the future holds.

  47. Case Study: Pregnancy Options Centre

    Report -

    This is an independent case study showing an example of Pregnancy Options Centre's story of adapting during the COVID crisis and what the future holds.

  48. Case Study: Sage House

    Report -

    This is an independent case study showing an example of Sage House Dementia Support’s story of adapting during the COVID crisis and what the future holds.

  49. Case Study: Selsey Community Forum

    Report -

    This is an independent case study showing an example of Selsey Community Forum’s story of adapting during the COVID crisis and what the future holds.