Together we Speak Louder

Parliamentary & Health Service Ombudsman launch new Service Charter

Posted on: 26/07/2016

The Parliamentary & Health Service Ombudsman (PHSO) looks into complaints where an individual believes there has been injustice or hardship because an organisation has not acted properly or fairly or has given a poor service and not put things right.

This Ombudsman has launched it’s new service charter which you can find on their website http://www.ombudsman.org.uk/about-us/our-service-charter

The Ombudsman, through this charter, makes a public commitment to:

  • be clear about their role, explaining what they cannot do or can do
  • tell people how they work and make final decisions on complaints
  • keep people informed about their complaint progress
  • make decisions as soon as they can.

This should make it easier for you and our Independent Health Complaints Advocacy Service team to gain a complaint account.

If you feel unhappy about a health treatment/service and are considering whether to make a complaint you can contact Healthwatch West Sussex to explore your options. Our advocates can also offer practical support and assistance.