Together we Speak Louder

Enter and View

What is ‘Enter and View’?

Enter and View is one way Healthwatch West Sussex can gather information needed about services and collect the views and experiences of the people who use them, their carers and relatives, as well as staff.

Why do we do Enter and View Visits?

Visits provide an informed view of the quality and scope of health and adult social care services provided for the residents of West Sussex. The evidence gathered from a visit can be used to provide recommendations for improvement or show others what good looks like.

Through our visits, and work, Healthwatch West Sussex seeks to proactively build good relationships with providers of health and adult social care services.

An individual visit may develop from another area of research such as a when a task group is looking at a specific area of health and social care. However, a visit does not have to be part of other work. It could, for example, be prompted by feedback from local people which suggest common concerns about performance, or aspects of provision, on a single ward or care home.

Who says Healthwatch West Sussex can Enter and View a service?

All Healthwatch have statutory powers under the Health and Social Care Act 2012. Healthwatch can Enter and View health and social care services on an unannounced or announced basis.

Enter and View is not an inspection but instead an opportunity for lay people to engage with people who use the service and their families, in order to gain a better view of how they feel about their services.

Who does ‘Enter and View’ apply to?

  • NHS Trusts
  • NHS Foundation Trusts
  • Clinical Commissioning Groups
  • Local Authorities including public health functions
  • A person providing primary medical services (e.g. GPs)
  • A person providing primary dental services (e.g. dentists)
  • A person providing primary ophthalmic services (e.g. opticians)
  • A person providing pharmaceutical services (e.g. community pharmacists)
  • A person who owns or controls premises where ophthalmic and pharmaceutical services are provided
  • Bodies or institutions that are contracted by Local Authorities or NHS Trusts, or Clinical Commissioning Group to provide care services
  • Service Providers contracted to provide health and social care services by the NHS or Local Authority
  • Service providers in receipt of funds from personal budget allocations
  • NHS England commissioned services

When does the ‘Enter and View’ duty not apply?

  • If the visit compromises either the effective provision of a service or the privacy or dignity of any person.
  • If the premises where the care is being provided is a person’s own home (this does not mean that an authorised representative cannot enter when invited by residents).
  • Where the premises, or parts of premises, are used solely as accommodation for employees.
  • Where the premises are non-communal parts of care homes.
  • Where health and social care services are not provided at the premises (such as offices) or where they are not being provided at the time of the visit (for example, when facilities and premises are closed).
  • If, in the opinion of the provider of the service being visited, the authorised representative is not acting according to professional standards and Enter and View Policy.
  • If the authorised representative does not provide evidence that he or she is authorised.
  • For the observing of any activities which relate to the provision of social care services to people under the age of 18.

Who can carry out an Enter and View Visit?

Only Authorised Representatives may undertake ‘Enter and View’. Upon request they will be able to provide identification but our representatives are encouraged to wear this throughout their visit.

Healthwatch West Sussex expects a lot from its representatives including to:

  1. Treat all people fairly and courteously, with sensitivity and respect
  2. Treat people with dignity, respect their privacy and be as unobtrusive as possible
  3. Inform people, especially staff, of what they are doing at every stage of the visit
  4. Have respect for individual confidentiality
  5. Co-operate with requests from staff, service users, carers and their families, ensuring that they do not interrupt the effective delivery of health and social care services
  6. Not make unreasonable requests or demands.

How are Enter and View Visits different to other checks and inspections?

  • They are impartial
  • They are independent
  •   They should complement not duplicate other services
  • They give staff of providers an opportunity to have a voice too

How do I find out more?

If you are a commissioner or provider of health and social care, and would like to talk to a member of the team about the Enter and View Visits schedule, please contact us through our helpdesk on 0300 012 0122 or email [email protected]

Alternatively, you can send us your details via the Contact Us page and we will be in touch within two working days. Policy and procedure documents can be found (link) or on request.

If you are interested in finding out about becoming an Authorised Representative, please complete the volunteer form and Healthwatch West Sussex will be in touch with you within two working days.

Enter & View Visit to Horsham Hospital

This is the report for our visit to Horsham Hospital July 2017.

Enter & View to Rugwick Medical Centre in August 2017

This is the report for our visit to Rugwick Medical Centre August 2017.

Langley Green Hospital Visit

This is the report of our visit to Langley Green Hospital in August 2017.

Enter & View Visit to Worthing Hospital

This is the report of our visit to Worthing Hospital, 8 June 2017.

Enter & View Visit to Darlington Court

This reports on the enter & view visit to Darlington Court (see 2016 for an updated report)

Enter & View Visit to Princess Royal Hospital

This is the report of our visit to Princess Royal Hospital, Haywards Heath on 25 January 2017

Enter and View Report to Littlefair Care Home

We visited Littlefair Care Home as part of our tour of East Grinstead and this reports on this work

Enter and View Report to Silver Court Care Home

We visited Silver Court Care Homes as part of our tour of East Grinstead and this reports on this work

Accessible Information Standard Enter & View Report to Queen Victoria Hospital

This is a full enter and view document that looks at the implementation of the Accessible Information Standard within the…

Saxonbrook Medical Group – Northgate Surgery Visit in December 2016

This report details what people told us when we visited the Northgate Surgery and what we saw

Minor Injury Unit Visit at Queen Victoria Hospital in September 2016

This short document looks at what people told us during our visit to the Minor Injuries Unit at Queen Victoria…