Together we Speak Louder

Case Studies

Healthwatch West Sussex review every account recorded on our secure database. Some of this insight is used as Case Studies, other concerns are explored in more detail and then reported on.

Resolving Complaints with GP Practices

Katie Weston advocate for Independent Health Complaints Advocacy Service (IHCAS) has recently been working with three local people to support…

Improving openness and transparency when things go wrong

A case study showing how we identified concerns around how a local Trust had implemented the Duty of Candour standard.

Case Study – Medicines Management (November 2017)

Using personal experience to offer learning around repeat prescriptions.

Learning from mistakes – A GP case study (June 2017)

This case study shows how important individual insight can be and the positive changes that can come from mistakes.

Independent Health Complaints Advocacy Service – Getting the right medication – Case Study (June 2017)

A case study showing how the Independent Health Complaints Advocacy Service supported someone to get their voice heard and the…

NHS continuing healthcare – Case Study (March 2017)

This case study gives important information to local people that face having an NHS Healthcare assessment.

Improving mealtimes at Zachary Merton Hospital – Case Study (March 2017)

This Case Study highlights the improvements to the Zachary Merton Hospital a year on from our visit in 2016.

Making it easier for families to get home from Hospital – Case Study (March 2017)

A case study around the provision of child car seats in non-emergency patient transport vehicles.

Speaking Out to Improve Patients GP Communication – Case Study (December 2016)

A short case study reflecting on our Independent Health Complaints Advocacy Service .

Improving access to Crawley GP Surgeries for families whose children have autism – Case Study (November 2016)

A case study reflecting the work from our Improving Experiences for Patients with Autism in General Practice.