Together we Speak Louder

Improving Complaints Locally – Reports and Resources

As part of our Independent Health Complaints Advocacy Service we seek to support local providers of health services, such as: GPs, dentists, hospitals, etc, to benefit from the insight gained from people and community partners, to improve their  responses to concerns and how they learn from these.

 

Can’t Complain

This report looks at some of the local concerns around people being able to complain about NHS services

Care Home Complaints Learning report

This report looks and how good looks like for complaints in care homes

Complaints Information on GP Websites

An audit of the complaints information available on GP wbsites in West Sussex.

Complaints Information Website Observational Audit

This details our observational audit on the complaints information on local NHS Trusts’ websites carried out in December 2016.

IHCAS Tips for Patients on Making a Complaint with your GP (Poster)

A one sided summary of tips for patients wanting to make a complaing with their gp

Ombudsman – Tips for General Practice