Together we Speak Louder

Self-Help Guides and Service Forms

The support and encouragement I received from Katie gave me the confidence to continue until we got the outcome that we were after.

Mr C, November 2017

Independent Health Complaints Advocacy Service (IHCAS) 
Getting your voice heard – making every complaint matter.

Healthwatch West Sussex provides a free and independent health complaints advocacy service, which helps local people explore options for getting their voice heard when they feel something has gone wrong with their health service. Our advocates support local people to explore their complaint options and can provide practical assistance, ranging from help in writing a complaint letter, attending a resolution meeting, and putting your complaint to the Health Service Ombudsman. As Healthwatch West Sussex we can also work with the organisation and system to make sure learning from complaints helps to improve services for those who need them now and in the future.

For more information on making a complaint please read our guide How We Can Help You With Making Your NHS Health Complaint.

You can also download a letter of complaint template below. To get help with your complaint you can contact us on 0300 012 0122 or email [email protected].

Read some case studies to see how our advocates have supported people, like you, to achieve better outcomes from raising health concerns.

We want your feedback on our service
We aim to provide a helpful, friendly and professional service, which promotes self-advocacy and empowerment. To help us see where we may be able to improve our service we would be grateful if you could spend a few minutes filling in this feedback form.

Below are some self-help guides and forms we may need you to complete and return so you can access  our advocacy support.

We’ve also included some useful videos to help you understand how to make a complaint.


Independent Health Complaints Advocacy Service Consent Form

We Can Help You With Making Your NHS Health Complaint

A guide that takes you step by step through who can make a complaint, what you can make a complaint…

Letter of Complaint Template (word doc.)

An easy to follow walk through of everything you should include in a letter of complaint.

Clinical Negligence Litigation – An Introduction for Patients (October 2016)

An introductory patient guide to help you understand how making a clinical negligence claim works.

Independent Health Complaints Advocacy Service Agreement

This sets out the service you can expect to receive from the Independent Health Complaints Advocacy Service. It should be…

Customer Feedback Form (word doc.)

Have you used our advocacy service? We would be grateful if you could spend a few minutes filling in this…

Equitable Service Use Policy (March 2017)

This policy sets out how we aim to ensure we provide an equitable service to local people.