Self-Help Guides and Service Forms
The support and encouragement I received from Katie gave me the confidence to continue until we got the outcome that we were after.
Mr C, November 2017
Independent Health Complaints Advocacy Service (IHCAS)
Getting your voice heard – making every complaint matter.
Healthwatch West Sussex provides a free and independent health complaints advocacy service, which helps local people explore options for getting their voice heard when they feel something has gone wrong with their health service. Our advocates support local people to explore their complaint options and can provide practical assistance, ranging from help in writing a complaint letter, attending a resolution meeting, and putting your complaint to the Health Service Ombudsman. As Healthwatch West Sussex we can also work with the organisation and system to make sure learning from complaints helps to improve services for those who need them now and in the future.
For more information on making a complaint please read our guide How We Can Help You With Making Your NHS Health Complaint.
You can also download a letter of complaint template below. To get help with your complaint you can contact us on 0300 012 0122 or email [email protected].
Read some case studies to see how our advocates have supported people, like you, to achieve better outcomes from raising health concerns.
We want your feedback on our service
We aim to provide a helpful, friendly and professional service, which promotes self-advocacy and empowerment. To help us see where we may be able to improve our service we would be grateful if you could spend a few minutes filling in this feedback form.
Below are some self-help guides and forms we may need you to complete and return so you can access our advocacy support.
We’ve also included some useful videos to help you understand how to make a complaint.