Together we Speak Louder

Self-Help Guides and Service Forms

Your support has been invaluable in the 18 months it has taken , and without your help I would not have achieved any degree of satisfaction at all. Again my heartfelt thanks to you and your organisation  which  has enabled me to achieve some feeling of vindication..

Ms M

The reason for my email was to praise Ben Dolley, he has been my first point of contact when putting in the complaint, this is the first complaint I’ve ever put in to the mental health team and was weary of what the out come would be and the help I’d get. Ben has been such a help and when in the meeting with the mental health team he totally had my back and was raising questions that i didn’t even think about. He made me feel like stuff was happening and i was getting somewhere. He has always been quick to reply to my emails and calls and always gives me great advice and help or points me in the right direction. 

Mr I

Independent Health Complaints Advocacy Service (IHCAS) 
Getting your voice heard – making every complaint matter.

Healthwatch West Sussex provides a free and independent health complaints advocacy service, which helps local people explore options for getting their voice heard when they feel something has gone wrong with their health service. Our advocates support local people to explore their complaint options and can provide practical assistance, ranging from help in writing a complaint letter, attending a resolution meeting, and putting your complaint to the Health Service Ombudsman. As Healthwatch West Sussex we can also work with the organisation and system to make sure learning from complaints helps to improve services for those who need them now and in the future.

For more information on making a complaint please read our guide How We Can Help You With Making Your NHS Health Complaint.

You can also download a letter of complaint template below. To get help with your complaint you can contact us on 0300 012 0122 or email [email protected].

Read some case studies to see how our advocates have supported people, like you, to achieve better outcomes from raising health concerns.

We want your feedback on our service
We aim to provide a helpful, friendly and professional service, which promotes self-advocacy and empowerment. To help us see where we may be able to improve our service we would be grateful if you could spend a few minutes filling in this feedback form.

Below are some self-help guides and forms we may need you to complete and return so you can access  our advocacy support.

We’ve also included some useful videos to help you understand how to make a complaint.



Making the most of a local resolution meeting

A Local Resolution meeting is an important tool in the NHS Complaints process. It is intended as an opportunity to…

Independent Health Complaints Advocacy Service Consent Form

How we can help you to make an NHS complaint (v2)

Letter of Complaint Template (word doc.)

An easy to follow walk through of everything you should include in a letter of complaint.

Clinical Negligence Litigation – An Introduction for Patients

An introductory patient guide to help you understand how making a clinical negligence claim works.

Independent Health Complaints Advocacy Service Agreement

This sets out the service you can expect to receive from the Independent Health Complaints Advocacy Service. It should be…

Customer Feedback Form (word doc.)

Have you used our advocacy service? We would be grateful if you could spend a few minutes filling in this…

Equitable Service Use Policy

This policy sets out how we aim to ensure we provide an equitable service to local people.